Privacy policy/Our promise to you (and your customers)

Last updated: March 29, 2021

We aim to cut through the noise and be straight up about what information we collect, how we collect it, and why. We support every small business willing to do the same.

The rules and laws of how private data and information are collected, stored are constantly changing. We’ve always been committed to making sure your data is safe and secure.

This policy will give you a better understanding of what information and data we collect, how we collect it, and what we do with it. Our promise to you is to never sell your data to anyone for any reason, and that is one policy that we’ll never change :)

This policy applies to all products and services built for Snap Creative, LLC and can be printed for reference by using the print command menu in any browser settings.

What we collect

It's important that we note that our purpose is to collect only necessary information.

Identification

When you fill out a form or book an appointment on HeySnap.co, we ask for personal information such as your name, email address, and your company name. Depending on the form, we may ask for other information such as budget preferences, your phone number, general location, and your website URL (address). This information is used as an identifier to know you are who you say you are. It’s also used for the purpose of direct communication with you.

Billing information

When you pay for a Snap Creative, LLC for services, we ask for your credit/debit card or other banking information and billing address. That’s so we can charge you for service, calculate taxes due, and send you invoices. Any billing information provided is submitted by you unless otherwise agreed upon and sent directly through our payment processor system. We never see the transaction or any of the information provided. We store a record of the payment transaction, including the last 4 digits of the card number billing address. This information is used for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due in the United States to provide information on fraudulent banking and card transactions and print on your invoices.

Analytics and what we actually see

We want to process as little personal information as possible when you use our website. That’s why we’ve chosen Fathom Analytics for our website analytics, which doesn’t use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA, and CCPA. Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running HeySnap.co) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics’ website.

The purpose of using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per the GDPR is “f); where our legitimate interests are to improve our website and business continually.” In keeping with this policy, no personal data is stored over time.

Cookies and do not track

We do use persistent first-party cookies to store specific preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about how to view, set, delete, and manage cookies, please visit www.allaboutcookies.org.

HeySnap.co does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Voluntary correspondence

When you reach out to us with a question or ask for help, we keep that correspondence, including the email address, to have a history of past conversations for reference if you reach out in the future.

We also store any information you volunteer, like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

Data processing

We take appropriate measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your data. In some cases, the data may be accessible by members of our team involved with the operation of HeySnap.co. This includes but is not limited to admins, sales, marketing, legal, and systems administrators, some of which are third-party service providers.

The information and data are available to the above parties are limited to the scope of the data and information we collect by the methods mentioned in the previous paragraphs of this document.

Legal basis for data processing

Based on the growing list of changes to applicable state, federal, and global laws, we may be required to process specific data if one of the following applies:

  • You have given consent for one or more specific purposes.
  • processing of data is needed for action within an agreement between you and Snap Creative, LLC for any pre-contractual obligations;
  • processing is necessary for compliance with a legal obligation to which the Snap Creative, LLC is subject.

In any case, we will help clarify the specific legal reasons that apply to the processing and a clear explanation of whether the personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract.

Saving and retaining data and information

All personal data will be stored for as long as required by the purpose they have been collected for.

We will store personal data for the time it takes to complete the task the data has been collected for.

  • Personal data collected for purposes related to a contract’s performance between you and Snap Creative, LLC will be securely kept until our contract has been entirely performed or canceled.
  • Personal data collected for the purposes of Snap Creative, LLC’s legitimate interests shall be kept as long as needed to fulfill those specific purposes. You will find detailed information regarding our interests within the relevant sections of this document or directly contact us at privacy@heysnap.co.

We respectfully ask to retain personal data for an extended period whenever you have given consent, as long as consent is not withdrawn. Note: we may also be under obligation to retain personal data for a more extended period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the retention period’s expiration.

Why we process your data and information

Your data and information collected allow us to provide our services, comply with legal obligations, respond to enforcement requests, protect your rights and interests, detect any malicious or fraudulent activity such as commenting, displaying content from external platforms, contacting you directly geolocation, interaction with external social networks and platforms, managing contacts and sending messages, platform services and hosting and analytics.

Please refer to the section “Specific services and purposes used to process your data” for specifics about the personal data used for each purpose and service.

Specific services and purposes used to process your data

Personal data and information is collected for the following reasons and using the following services:

Contacting you directly

Contact form (Calendly)

By filling in the Calendly form, you authorize us to use the details to reply to requests for information, quotes, or any other kind of request as shown by the form’s header.

Personal Data processed:

  • email address;
  • first name;
  • last name;
  • phone number.

Mailing list and newsletter (HeySnap.co)

By registering on the mailing list or for the newsletter, your email address will be added to our contact list for sending email messages containing information of commercial or promotional nature concerning HeySnap.co and services and products of HeySnap.co and the Snap Creative, LLC brand. Your email address might also be added to this list due to signing up on HeySnap.co or after making a purchase or signing a contractual agreement.

Personal Data processed:

  • email address;
  • first name.

Content commenting

Content commenting services allow you to make and publish comments on the contents of HeySnap.co.

Depending on the settings we chose, you may also leave anonymous comments. If there is an email address among the personal data you provide, it may be used to send notifications of comments on the same content. You and you alone are responsible for the content of your own comments.

If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when you do not use the content commenting service.

Comment system managed directly (HeySnap.co)

HeySnap.co has its own internal content comment system.

Personal Data processed:

  • cookies;
  • email address;
  • first name;
  • username.

Automation and connection data

This type of service allows the HeySnap.co to connect Data with third-party services disclosed within this privacy policy.

This results in Data flowing through these services, potentially causing the retention of this data.

Zapier (Zapier, Inc.)

Zapier is a workflow automation service provided by Zapier, Inc. that automates data movement between (third-party) services.

Personal data processed:

  • city;
  • company name;
  • country;
  • device information;
  • email address;
  • first name;
  • last name;
  • geographic position;
  • language;
  • phone number;
  • profession;
  • ZIP/Postal code.
  • data communicated while using the service;

Place of processing: United States – Privacy Policy.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of HeySnap.co and interact with them.

This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

YouTube video widget (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows HeySnap.co to incorporate video content-specific pages.

Personal Data processed:

  • cookies;
  • usage data.

Place of processing: US – Privacy Policy.

Adobe Fonts (Adobe Systems Incorporated)

Adobe Fonts is a typeface visualization service provided by Adobe Systems Incorporated that allows HeySnap.co to integrate custom font typefaces throughout the website.

Personal Data processed:

  • usage data;
  • other data as specified in their privacy policy.

Place of processing: United States – Privacy Policy.

Google Fonts (Google LLC)

Google Fonts is a typeface visualization service provided by Google LLC that allows HeySnap.co to integrate custom font typefaces throughout the website.

Personal Data processed:

  • usage data;
  • other as specified in their privacy policy.

Place of processing: United States – Privacy Policy.

Font Awesome (Fonticons, Inc. )

Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows HeySnap.co to integrate font-based icons throughout the website.

Personal Data processed: Usage data.

Place of processing: United States – Privacy Policy.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of HeySnap.co.

The interaction and information obtained through HeySnap.co are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

It is recommended to log out from the respective services to ensure that the processed data on HeySnap.co isn’t being connected back to the User’s profile.

Twitter Tweet button and social widgets (Twitter)

The Twitter Tweet button and social widgets allow interaction with the Twitter social network provided by Twitter Inc.

Personal Data processed:

  • cookies;
  • usage data.

Place of processing: US – Privacy Policy.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts, or other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User and when the User interacted with it, such as by clicking on links included in the message.

Mailchimp (The Rocket Science Group, LLC.)

Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.

Personal Data processed:

  • email address
  • first name
  • last name
  • company name
  • phone number.

Place of processing: US – Privacy Policy.

Platform services and hosting

These services have the purpose of hosting and running key components of HeySnap.co, allowing delivery of HeySnap.co from within a unified platform. These platforms provide a wide range of tools to Snap Creative, LLC – e.g., analytics, user registration, commenting, database management, e-commerce, payment processing – that imply collecting and handling personal data.

Some of these services work through geographically distributed servers, of which we cannot control the actual location where the personal data are stored.

Webflow (Webflow, Inc.)

Webflow is a platform provided by Webflow, Inc. that allows us to build, run and host HeySnap.co. Webflow is highly customizable and can host websites from simple blogs to complex e-commerce platforms.

We are a Webflow Expert partner with Webflow, Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy – Opt-out.

Hacking and spam protection

This type of service analyzes the traffic of HeySnap.co, potentially containing Users’ Personal Data, to filter it from parts of traffic, messages, and content that are recognized as SPAM.

Google reCAPTCHA (Google LLC)

Google reCAPTCHA is a SPAM protection service provided by Google LLC.

The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

Personal Data processed:

  • tracker;
  • usage data.

Place of processing: United States – Privacy Policy.

When we access or share your information

We don’t make a habit of sharing your information. The only times we’ll ever access or share your info are:

To provide products or services you’ve requested. We use some third-party services to run our website and applications and only to the extent necessary to process some or all of your personal information via these third parties. The tools we use are listed above in the section “Specific services and purposes used to process your data” above.

To help you troubleshoot or squash a bug in our own software or software from third-party tools we use, with your permission. If at any point, we need to access your account to help you with a Support case, we will ask for your consent before proceeding.

When required under applicable law.

  • If Snap Creative, LLC receives a request to preserve data, we refuse unless compelled by either the US Federal Stored Communications Act, 18 USC. Section 2703(f) or a properly served US subpoena for civil matters. In both of these situations, we have to comply. In these situations, we notify affected customers as soon as possible unless we are legally prohibited from doing so. We do not share preserved data unless absolutely required under the Stored Communications Act or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we destroy any preserved copies we made of customer data once the preservation period lapses.
  • If we get an informal request from any person, organization, or entity, we do not assist.
  • If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we only share the bare minimum needed, such as billing addresses and tax exemption information and you will be informed if such even occurs.

And finally, in the improbable event Snap Creative, LLC is acquired by or merged with another company — you will be notified before any piece of information or data we’ve retained is transferred and/or becomes subject to a different privacy policy.

Your rights to your information

Users may exercise certain rights regarding their Data processed by Snap Creative, LLC.

In particular, Users have the right to do the following:

  • Right to Know. You have the right to know what personal information is collected, used, shared, or sold. We outline both the categories and specific bits of data we collect and how they are used in this privacy policy.
  • Right to Withdraw Consent. You have the right to withdraw consent where you have previously given your consent to collecting, sharing, storage, and processing your personal data and information.
  • Right to Object. You have the right to object to your data processing if the processing is carried out on a legal basis other than consent. Further details are in the dedicated section below.
  • Right to Access. This includes your right to access the personal information we gather about you and your right to obtain disclosure regarding sharing, storage, security, and processing of that information.
  • Right to Correction. You have the right to verify your data’s accuracy and ask for it to be updated or corrected.
  • Right to Restrict processing. You have the right, under certain circumstances, to restrict the processing of your data. In this case, we will not process your data for any purpose other than storing it.
  • Right to Delete / Right To Be Forgotten/Vanish. Under certain circumstances and limitations under applicable law, you have the right to request your personal information and data be permanently erased and removed from possession and, by extension, all of our service providers.
  • Right to Portability. You have the right to receive data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another party.
  • Right to Complain. You have the right to bring a claim before your competent data protection authority. You’ll find resources about Data Protection Authority (DPA) by visiting: https://www.privacyshield.gov/data-protection-authorities.
  • Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. However, this right is limited if the decision is necessary for the performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
  • Right to Non-Discrimination. This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you other discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, exercising certain rights (such as the right “to be forgotten”) may prevent you from using our Services.

Details about your right to object

Where personal data is processed for a public interest or for the purposes of the legitimate interests we choose to pursue, you may object to such processing by providing grounds for your particular situation to justify the objection.

Furthermore, if your personal data is being processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn whether we are processing personal data for direct marketing purposes, you may refer to this document’s relevant sections.

Also, note that direct marketing is currently done for internal purposes (solely for Snap Creative, LLC to market directly to you), and you would be clearly notified if that were ever to change. We stand by the principle that your data will never be sold to a third-party for any reason.

How to exercise these rights

Any requests to exercise your rights can be directed to the Snap Creative, LLC at privacy@heysnap.co. These requests can be exercised free of charge, and we will address requests as early as possible and always within 30 days.

Additional information about Data collection and processing

System logs and maintenance

For operation and maintenance purposes, HeySnap.co and any third-party services may collect files that record interaction with HeySnap.co (System logs) use other personal data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of personal data may be requested from us at any time. Please see the contact information at the bottom of this document.

Definitions and legal references

Personal Data (or data, or information)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through HeySnap.co (or third-party services employed in HeySnap.co), which can include: the IP addresses or domain names of the computers utilized by the people who use HeySnap.co, the URI addresses (Uniform Resource Identifier), the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system that you use, the various time details per visit (e.g., the time spent on each page within the application) and the information on the path followed within the application with particular reference to the sequence of pages visited, and other parameters about the device operating system and/or your IT environment.

User

The individual using HeySnap.co who, unless otherwise specified, coincides with the data subject.

Data Subject

The natural person to whom the personal data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency, or other body processes personal data on behalf of the controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data This includes security measures concerning the operation and use of HeySnap.co. The data controller, unless otherwise specified, is the owner of HeySnap.co.

HeySnap.co (or this application)

The means by which the personal data of the User is collected and processed.

Service

The service provided by HeySnap.co as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are trackers consisting of small sets of data stored in a user’s browser.

Tracker

Tracker indicates any technology - e.g., cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting - that enables tracking users, for example, by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on multiple legislation provisions, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to HeySnap.co, if not stated otherwise within this document.

Latest update: March 29, 2021

Changes & questions

Snap Creative, LLC reserves the right to make changes to this privacy policy at any time by notifying you on this page and/or within HeySnap.co, and via the contact information we have on file. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top of the page.

If the changes affect processing activities performed based on your consent, we will collect new consent from you where required.

We may update this policy as needed to comply with relevant regulations and reflect any new practices.

Whenever we make a significant change to our policies, we will also announce them on our company blog.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights concerning your information? Please get in touch by emailing us at privacy@heysnap.co, and we’ll be happy to answer them!